Privacy policy.

First Choice Australian Migration (www.firstchoicemigration.com.au)
Effective Date: 10th August 2013

1. Introduction

First Choice Australian Migration ("we", "our", or "us") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information. As a registered Australian migration agency, we are acutely aware of the sensitive nature of the information we manage and take our obligations very seriously.

2. What is Personal Information?

"Personal Information" refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true and whether or not it is recorded in a material form.

This includes, but is not limited to: names, addresses, contact details, identification records, visa history, and health or financial information related to visa applications.

3. Types of Personal Information We Collect

Depending on the services you request from us, we may collect:

  • Full name, date of birth, nationality, and contact information

  • Passport and visa details

  • Employment and educational history

  • Financial and taxation details

  • Health and character information (including police checks and medical assessments)

  • Information about your family members or partner

  • Sensitive personal information as required under migration laws

4. How We Collect Personal Information

We collect information through:

  • Direct communications with you (email, telephone, web forms, in person)

  • Documents you provide to us for visa or migration purposes

  • Government departments (e.g., Department of Home Affairs)

  • Referrals from authorised third parties, such as your employer, education provider, or legal representatives

  • Publicly available sources where relevant and permitted

We will always collect personal information by lawful and fair means.

5. Purpose of Collection

We collect and use your personal information in order to:

  • Provide advice and services relating to Australian migration

  • Prepare and lodge visa and sponsorship applications

  • Communicate with you and relevant authorities

  • Maintain accurate internal records

  • Fulfil our legal and regulatory obligations

  • Prevent fraud or unlawful activity

  • Conduct client feedback and quality assurance (where consented)

We do not use your personal information for direct marketing unless you have expressly consented.

6. Disclosure of Personal Information

Your information may be disclosed to:

  • The Department of Home Affairs and other relevant government agencies

  • Professional advisers such as lawyers, accountants, or consultants assisting with your matter

  • Third-party contractors engaged in document translation, skills assessments, or health checks

  • Cloud-based storage providers and practice management systems

  • Overseas recipients if required by the visa process (e.g., international police checks, qualifications verification)

We ensure that overseas recipients are subject to similar obligations or safeguards consistent with Australian privacy law.

7. Security of Personal Information

We store your information securely using both electronic and physical safeguards. Measures include:

  • Encrypted databases and password-protected access

  • Restricted staff access based on role

  • Secure document disposal processes

  • Cybersecurity protocols to prevent unauthorised access, loss or misuse

We take reasonable steps to destroy or de-identify personal information when it is no longer required.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading. Requests must be made in writing. We will respond within 30 days and will advise you of any reasons if access is denied, as permitted by law.

9. Cookies and Website Usage

Our website may use cookies to improve functionality and collect anonymous usage statistics. You can control cookies via your browser settings. We may collect technical data including your IP address, browser type, and pages visited.

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

10. Complaints

If you believe your privacy has been breached, please contact us at the details below. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Where material changes are made, we will publish a notice on our website and may notify you directly by email. The latest version will always be available at www.firstchoicemigration.com.au.

12. Contact Us

First Choice Australian Migration
Address: Level 32, 152 St Georges Terrace, Perth WA 6000
Phone: (08) 6364 3782
Website: www.firstchoicemigration.com.au
Email: info [@] firstchoicemigration.com.au

This Privacy Policy was last updated on 23rd April 2025